NO agency fee for parents/students. Free & unlimited replacement service. Satisfaction guaranteed
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SUBJECTS

                                          Terms & Conditions for Tutors

1. Agreement

The information in these Terms and Conditions is legally valid between you and the Center (which refers to Native English Tutor Wonderland).  Please make sure you totally understand and accept them before you register as a native tutor and use our tutor agency service. If you would like to clarify anything, please contact us immediately at info@on9class.com


 

2. Eligibility

You must fall into one the following types in order to be eligible native tutor. For those who have other backgrounds, please register here. We apologize for any inconvenience this division strategy may cause.

 A.  Tutors whose first language is native English, or tutors who have native-like English proficiency and language exposure in English-speaking family/countries

B.  Tutors whose first language is native Mandarin/Putonghua, or tutors who have native-like Mandarin/Putonghua proficiency and language exposure in Mandarin/Putonghua-speaking family/countries

C. Tutors whose first language is native European language, or tutors who have native-like European language proficiency and language exposure in European language-speaking family/countries

D.  Tutors whose first language is native Japanese/Korean, or tutors who have  native-like Japanese/Korean language proficiency and language exposure in Japanese-speaking/Korean-speaking family/countries     

E. Tutors whose first language is Hindi, Filipino, Indonesian, Dutch, Russian, Swedish, Portuguese, Thai, Vietnamese, Polish, Romanian, Arabic,Greek and official languages of other countries.

  


3.  Service Fee (Also known as Commission)

We chare tutor the first 2 lessons of tuition fee as the agency fee. For example, when each lesson is 1 hour, our charge is 2 hours. When each lesson is 1.5 hour, our charge is 3 hours. Parents or students will hold the money of first 2 lessons and then send it to us as the agency fee. From 3rd lesson and onwards, they pay the tutor directly.

 

 

4. Tutor Responsibilities

A.  First impression matters. Smile, smart dressing and passionate attitude help.

B.  Present your highest qualification to the clients during your first lesson.

C.  Be punctual. Nice to be a bit earlier than scheduled. If you foresee that you are going to be more than 10 minutes late for a lesson, you should call them in time to inform and apologize.

D.  If you have to change or re-arrange a lesson, give the clients an early notice not less than 24 hours.

E.  Prepare for every lesson. Think of how you will structure the lesson, what are you going to say exactly and what tailor-made handouts should be made beforehand. Keep up with the latest syllabus. Clients know very well how much effort you have paid. This determines the pay increment. 

F.  Focus on tutoirng . Do not spend much time talking about something irrelevant to the lesson, even you think they are something interesting. Think of how you can make the lesson interesting instead. Do not talk over phone with your friends or family during the lesson as well.

G.  Discuss the tutoring progress report with the clients on weekly basis. This makes your teaching look systematic.

H.  Do not skip lessons or even quit when clients’ examinations are coming . This will make you look very irresponsible

I.   If you are going through a topic with the student, and you see that the lesson time is complete, spend a few minutes to finish what you are doing. Don’t finish the lesson abruptly in mid-topic!

K.  Actively update us on  the date of first lesson, finalized hourly rate, frequency and length of lesson, how the first lesson goes, learning struggles of students...etc
            

 

5. Confidentiality

All information you have provided with us will be treated with the greatest confidentiality. We will never disclose your information to any third party (e.g.your current employer).

 



6. Disputes

The Center does not make any guarantees to resolve the disputes between clients and native tutors, though they are rare.  However, we are glad to offer our professional advice.
 

 

7. Disclaimer

The Center will not be held liable or responsible for civil proceedings and/or criminal prosecution on any acts of dishonesty, misconduct, and/or misdeeds on part of the tutors that may cause any inconveniences, disturbances or offences.

The Center reserves the right in its sole discretion to change the terms and conditions at anytime without notice.

 

 

 

                                          Terms & Conditions for Clients

1. Agreement

The information in these Terms and Conditions is legally valid between you and the Center (which refers to Native English Tutor Wonderland).  Please make sure you totally understand and accept them before you use our tutor agency service. If you would like to clarify anything, please contact us immediately at info@on9class.com

 



2. Service Fee (Also known as Commission)

We do not charge parents or students any agency fee. Free and unlimited replacement too. 

 

 

3. Replacement of Tutor

Free & unlimited replacement service 
 



4. Qualification of Tutor


When requested, The Center will request the native  tutor to show you the certificates or documents during the first lesson. Please check them carefully to prove their stated qualifications.

 

 
5. Disputes

The Center does not make any guarantees to resolve the disputes between clients and native tutors, though they are rare.  However, we are glad to offer our professional advice.

 



6.  Disclaimer

The Center will not be held liable or responsible for civil proceedings and/or criminal prosecution on any acts of dishonesty, misconduct, and/or misdeeds on part of the tutors that may cause any inconveniences, disturbances or offences.

The Center reserves the right in its sole discretion to change the terms and conditions at anytime without notice.


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